Patient-Centered Medical Home

A Patient-Centered Medical Home (PCMH) is a model of primary health care that aims to ensure timely access to comprehensive, patient-centered care delivered by teams of primary care providers and their staff, who coordinate all aspects of a patient’s health care needs. This includes the management of chronic conditions, reminders of needed checkups and tests as well as transitions to and from specialist and hospital visits.

Clinicians, insurers, purchasers, consumer groups and others know the patient-centered medical home is a proven alternative to the nation’s costly, fragmented delivery system. Research confirms that medical homes can lead to higher quality and lower costs, and can improve patient and provider experiences. For more information on PCMH or NCQA, visit www.ncqa.org

What to Expect From Us

• Providers and staff who listen to you and clearly explain your care
• Same day appointments whenever possible
• Information about how to access care you need when our office is not open
• Clear instructions for meeting your treatment goals for every visit

What We Expect From You

• Questions for our providers and involvement in your care
• A readiness for open and honest dialogue so that we can provide you with the best treatment possible
• Contacting us immediately when you have health concerns, unless emergency treatment is required
• Letting us know when you use any other health system, like a specialist or the emergency room
• Communication with our staff and providers about goals for your future health