ABOUT US

OUR STORY

Sterling Health Solutions, Inc. (SHS) is a 501c3 non-profit corporation that was formed in 2009 by a group of individuals with over 30 years combined experience in the local health care industry. Due to the poor health status of the region, the corporation was formed for the purpose of applying for a New Access Point Community Health Center (CHC) to increase access to medical, dental and mental health care in Bath, Menifee, Montgomery and Nicholas counties in Appalachian Eastern Kentucky. The CHC project was funded as a Federally Qualified Health Center (FQHC) by the Health Resources and Services Administration (HRSA) in June 2012.

Each of the counties in the SHS service area has an underserved federal designation (MUA or MUP). Because the counties are all underserved and have high rates of chronic diseases (especially heart disease, diabetes, and asthma), our target population is the entire service area. Our service area also includes a large number of persons living at or below 200% of the federal poverty level. While lack of health insurance was once a serious problem, we continue to work diligently to sign up as many area people as possible for health insurance.

We continue to work closely with our local Public Health Departments, including contracting with them to perform clinical services for the Title X program and breast and cervical cancer screening.

This health center organization is a Health Center Program grantee under 42 U.S.C. 254b, and a FTCA deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

PATIENT CENTERED MEDICAL HOME

A Patient-Centered Medical Home (PCMH) is a model of primary health care that aims to ensure timely access to comprehensive, patient-centered care delivered by teams of primary care providers and their staff, who coordinate all aspects of a patient’s health care needs. This includes the management of chronic conditions, reminders of needed checkups and tests, and care transitions to and from specialist and hospital visits.

Clinicians, insurers, purchasers, consumer groups and others know the patient-centered medical home is a proven alternative to the nation’s costly, fragmented delivery system.  Research confirms that medical homes can lead to higher quality and lower costs, and can improve patient and provider experiences of care.  For more information on PCMH or NCQA, visit www.ncqa.org.

Our PCMH Responsibilities to YOU:

  • To listen to your questions and concerns and to explain disease, treatment, and results in an easy-to- understand way.

  • To coordinate your overall care, sending you to trusted specialists if needed.

  • To provide you with same day appointments whenever possible.

  • To provide instruction on how to access the care you need when the office is not open.

  • To provide clear instructions about your treatment goals and future plans for every visit.

YOUR Responsibilities in a PCMH are:

  • To ask questions and be active in your care.

  • To provide your health history, and other important information, including any changes in your health.

  • To call our office first with your health concerns unless it is an emergency.

  • To inform us whenever you utilize any other health system such as the emergency room or a self referral to a  specialist.

  • To have a clear understanding about your treatment goals and future health goals.